Hello

I’m driven by a simple question: How can we make this better, smarter, and more scalable?

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With a career that’s been wonderfully diverse — from biomedical research to education leadership, instructional technology, and information security — I’ve had the unique opportunity to blend technical expertise with a strategic, collaborative approach.

 

Today, I’m focused on technical services management, leading product specialists while continuously optimizing processes that fuel growth, improve customer outcomes, and leverage data-driven analysis using KPIs and Power BI dashboards.

 

I thrive at the intersection of operations, technology, and customer experience. Whether developing support processes, analyzing root causes, or building reporting structures, I bring a hands-on, systems-oriented mindset that helps organizations solve problems at both the operational and strategic levels.

 

Above all, I’m passionate about building strong teams. I believe in developing people, creating role clarity, and fostering a culture of accountability where teams are empowered to own their work while continuously improving outcomes.